This customer service course will provide participants with the knowledge and skills required to ensure that products and services are delivered and maintained to the standards their customers have come to expect.

It will also provide participants with techniques essential for dealing with complaints and difficult situations whilst maintaining a strong focus on customer satisfaction. Service excellence in client service is a key determinant for business success, especially in today’s fast-changing market place where businesses compete for customers. In such a competitive environment, customer service is seen as a key differentiator. This course will enhance each participant’s ability to handle interactions with customers and ensure that they have the confidence to enable them to implement the best practice and delivering customer satisfaction whilst developing customer loyalty.

Who Should Attend?

This course is suitable for anyone; junior, middle or top management who provides a service to others in their role, and would like to develop their skills so they can improve this service.

Benefits of the Course

• Customer service training should be considered an overall approach to systematic improvement as it has numerous benefits. We have designed this course in a blended fashion which enables participants to enjoy the unique value that can be applied in their respective organizations. Our course is further amplified by the inclusion of industry-based case studies to reinforce your comprehension of course material.
• This training increase motivation and engagement of all members of staff, improve knowledge and skillset, boost confidence and morale, increase customer satisfaction, increase turnover and profit on the business side, boost uniqueness and improve the reputation of an organization.