1. Presentation Skills
This presentation skills training will help participants to transform their ideas and visions into influential presentations. Presentations are required in the workplace almost daily. Whether you are presenting to educate and inform, influence or persuade every move you make has an impact. Having a great idea, good information or the best proposal are only half the battle. Being able to successfully present them by capturing an audience attention and taking them on your journey is another challenge that most people face and this is what our Professional Presentations Skills course is bringing to you. In today’s business, tough times bring about rapid changes and they must be communicated effectively, well-prepared to give a polished and persuasive presentation. This training helps you to deliver your message with poise and power.
Who Should Attend?
This course is for anyone who has to develop their presentation skills; entry level employees, supervisors or middle managers so that you are able to deliver effective presentations with maximum impact.
Benefits of the Course
- The aim of this course is to help you to cope with the inevitable nerves that accompany making a presentation. We also address delivery and preparation skills, so that you leave with the following benefits: confidence, delivery skills, handle the unexpected, key preparation techniques and provide valuable feedback.
2. Advanced Presentation Skills
This course is designed with the assumption that participants enrolling in the course already have a grasp of basic speech design and presentation standards. As an advanced course, trainees will investigate closely the theory and mechanics of more rigorous/complex presentations than expected in the basic course, and the focus of instruction will be upon honing presentation skills for a variety of audiences. Advanced Presentation course will allow you to enhance what you currently do well and discover new techniques to ensure your audiences are captivated. You must have obtained the key skills of presenting and now it is time to master your unique style to deliver impressive presentations comfortably.
Who Should Attend?
This course is for trainees who have done Presentation skills and or have some experience in presenting and want to refine their skills taking them to the next level.
Benefits of the Course
This course Advanced Presentation Skills will help you:
- Deliver speeches more clearly and effectively regardless of the size of the audience.
- To have good communication skills; as a result you will save the company a lot of time and money because clear communication speeds up productivity, while poor communication can waste hours to clarification
3. Presentation Skills for Executives
There is no debate with regard to the importance of presentations in the context of executive effectiveness. It is critical therefore for leaders to be able to present their ideas and initiatives in a powerful and compelling way, to gain backing for those ideas, whether from the team, the board or the customer. However there are times when presenting material to an audience of any size can be intimidating, especially if one is trying to sell something to a corporate executive. As a result, most executives still struggle significantly to craft presentations that are truly compelling or impactful. Executives want to impact their audience, but somehow all the bad habits they have often creep in when presenting and because of that they present bland and uninspiring material, leaving their hearers unmoved, and more importantly unmotivated to act.
Who should attend?
People who are at a stage in their career when their ability to present at the strategic level is critical to their own success and the success of their organization and those who anticipate/aim to give presentations, interviews and speeches in their career.
Benefits of the course
- The benefits of presentation skills course for executives is that it increases their ability to communicate and persuade their audiences
- This course will help participants learn how to apply executive presentation skills to other types of public speaking including meetings with staff, discussions with board members, client conferences and key meetings
4. Customer Service Excellence
This customer service course will provide participants with the knowledge and skills required to ensure that products and services are delivered and maintained to the standards their customers have come to expect. It will also provide participants with techniques essential for dealing with complaints and difficult situations whilst maintaining a strong focus on customer satisfaction. Service excellence in client service is a key determinant for business success, especially in today’s fast changing market place where businesses compete for customers. In such competitive environment, customer service is seen as a key differentiator. This course will enhance each participant’s ability to handle interactions with customers and ensure that they have confidence to enable them to implement the best practice and delivering customer satisfaction whilst developing customer loyalty.
Who Should Attend?
This course is suitable for anyone; junior, middle or top management who provides a service to others in their role, and would like to develop their skills so they can improve this service.
Benefits of the Course
- Customer service training should be considered an overall approach to systematic improvement as it has numerous benefits. We have designed this course in a blended fashion which enables participants to enjoy unique value that can be applied in their respective organizations. Our course is further amplified by the inclusion of industry based case studies to reinforce your comprehension of course material.
- This training increase motivation and engagement of all members of staff, improve knowledge and skill set, boost confidence and morale, increase customer satisfaction, increase turnover and profit on the business side, boost uniqueness and improve reputation of an organization.
5. Strategic Management
The main aim of Strategic Management is to introduce you to the field of Strategic Management. Strategic Management is very dynamic just as the business environment is dynamic but it is very much rewarding if properly implemented. However, there could be strategy failures which could be frustrating and disappointing, but there is always room for alternative strategy. Strategy Management deals essentially with deriving and describing the strategy. It is applicable to all organizations, whether big or small, public or private, profit or nonprofit and even to religious establishments. So, Strategic Management covers the entire aspects of any enterprise and goes beyond the day-today operational concerns of the owners and focuses as well on the long-term prospects and development of the organisation. Strategic Management is therefore; concerned with deciding on strategy and planning how the strategy formulated will be put into effective use through strategic analysis, choice, implementation and strategy evaluation
Who Should Attend?
Those with minimum requirement of JC with at least one year experience managerial position, BGCSE, those aspiring to be in managerial positions and Organizations’ top management.
Benefits of the Course
This course Strategic Management will enable you to:
- Be more aware of the external threats, an improved understanding of competitor strengths and weaknesses and leads to increased employee productivity.
- Significantly improve economic and financial results of the company, quick development and strengthening its market position and appreciably increases its competitiveness.
6. Sales and Marketing
Moeti Practicum Institute (MPI) has recognized that today's competitive business environment demands a broad knowledge of the interrelated activities of sales management and marketing. Richard Duncombe (1999) observed that access to vocational education and training was very limited and so performance of different team members or the business overall, tend to highlight certain training needs like in sales. In addition quality training is therefore needed to improve business communication skills, enhanced financial management skills and training in sales and marketing techniques.
Who Should Attend?
Ambitious and creative individuals who aspire to lead and make a difference in sales and marketing industry. Those who have BGCSE and those who have JC with experience in sales and marketing.
Benefits of the Course
- Sales and marketing courses training will help you have more understanding on the sales and marketing process and therefore it will be easier to convert customer enquiries into sales leading to greater profits
- Sales and Marketing course teach skills vital to the business world. These skills include how to communicate effectively through oral or written means, how to pitch ideas and present displays to a board meeting, and business computer and systems interpretation skills.
7. Basic Business Marketing Management
Marketing is an integral part of our modern world. The Moeti Practicum Institute therefore aims to provide sound knowledge and understanding of important aspects of Basic Business Marketing Management and to stimulate critical thinking and curiosity. Perhaps most important of all, trainees will learn that the fundamental asset of a corporation is its customers. Hence, the supreme importance of the "marketing concept" is an attempt to identify and satisfy its customers' needs and wants. In other words, the marketing concept is a corporate orientation to business that starts with consumers and integrates marketing into every other corporate function. From this point of view, the primary task of basic business marketing management is to develop and maintain a business' customer base.
Who Should Attend?
Those involved in marketing products and services in business enterprises, the services sector and financial institutions; marketing researchers; advertising practitioners; managers and/or owners of small businesses; sales representatives; those who wish to follow a career in marketing, advertising and/or marketing research, Entrepreneurs and startups. BGCSE and those who have JC with at least one year experience, Entrepreneurs and managers who want to equip themselves on marketing issues
Benefits of the Course
- The attendance of basic business marketing course training will help your team to be properly informed, trained, and motivated to function effectively in the marketing world of today and help you improve your establishment's overall productivity
- Attendance of Basic business marketing management course will help you provide top-notch services to customers and will help your business live up to the amazing potential you already know it has.
8. Entrepreneurship Skills Development
The government of Botswana has numerous schemes, grants and loans to support local entrepreneurs but to the government’s disappointment these businesses often fail. According to a report by Stanbic Bank at least 80% of local start-ups fail within the first 3-5 years of the establishment phase. According to this report it is due to lack of business acumen, poor and or no record‐keeping on the performance of business and poor business management. It is in view of this that the Moeti Practicum Institute has embarked on this course to cub deficiencies that exist in the market.
This course provides individuals with the knowledge and understanding of entrepreneurship in business, and offers them the opportunity to apply entrepreneurship practices which are required to establish a small business enterprise and keep it running.
Who Should Attend?
A minimum requirement of JC with one year experience, BGSCE and those aspiring to be entrepreneurs.
Benefits of the Course
- This course Entrepreneurship skills development will help you to develop your talents, skills, and potentials in starting your own business.
9. Travel, Tourism and Hospitality Management
The travel, tourism and hospitality industry is the second largest economy boosting sector after diamonds. Therefore it is only natural for the government to want to exert all efforts in training the locals about this industry. The Ministry of Wildlife and tourism has embarked in community outreaches to educate the locals of tourist destinations about the importance of managing these attractions. It’s not all about chefs and waiters, participants will be able to excel in many areas such as hotels, events management, travel, sport, transportation and retail, amongst many others.
Who Should Attend?
Out of school youth, tourist destination communities, Junior Certificate with at least one year experience, BGCSE, managers willing to be equipped in travel, tourism and hospitality knowledge.
Benefits of the course
- This course Travel, Tourism and Hospitality course will enable you:
- To develop strong business management and communication skills, broadening your job prospects
- The course also equips you with a range of transferable skills, including technical skills, leadership, team building and problem-solving;
10. Occupational Health and Safety
By law, both the employees and the employer have the right to know what hazards might exist in their office workplace and how to avoid injury when working around them. The Moeti Practicum Institute is aware that workers come from many industries, ranging from construction, manufacturing, and health care and are looking to learn how they can support and promote healthier workplaces. In that case workers will be trained to anticipate, evaluate, and control a wide variety of health risks including chemical, biological, and stress-related hazards arising from a wide variety of occupations.
Who Should Attend?
Ambitious and creative individuals who aspire to lead and make a difference while observing health and safety environment.
Benefits of the Course
- The attendance of occupational health and safety training can help reduce workplace accidents and injuries, saving companies from costly legal battles with employees
- Health and Safety course will help employers to take measures to keep their workers safe which will result in employee retention and increase in productivity
11. Business Communication
It is important for any businessperson to understand all aspects of communication. Business communication is goal-oriented and must be understood by all members of an organization. Business communication allows for executives to communicate rules, policies and procedures to other employees or clients in a clear and concise manner.
Communication is the basis of effective management. Having a team of people following your instruction requires a constant flow of information from management to team members. Studying business communication provides training needed for any aspiring member of management. It is difficult to direct and control a team of people without being an effective communicator within your company.
Who Should Attend?
Those with JC with at least two years’ experience, BGCSE and all organizations managers aspiring to improve their business communication skills
Benefits of the Course
- This course will help employees in developing effective communications which can increase workplace productivity.
- The attendance of business communication course will help increase your company's capacity to expand. With different cultures and languages in play, good communication is necessary to obtain new business and prevent misunderstandings.
12. Service Excellence in the Workplace
Most employees understand the importance of providing great external customer service; however, few understand the necessity for providing quality internal customer service. Without each employee treating others within the organization with the same care and respect as they would show a customer, it is impossible to maintain a high level of external service. In order to achieve levels of service that create loyalty among customers, a high level of service and support must exist inside the organization
Who Should Attend?
employees who have been in the workplace for a period of at least one year, those who aspire to be in the managerial position and those who have been recently promoted to the managerial positions. They should have an understanding of English.
Benefits of the Course
- Service Excellence in the workplace course leads to higher levels of employee work satisfaction, improved internal dynamics and an overall healthier work environment.
- This course will help employees in providing top-quality service to customers and thus this will make your business stand out from the competition.
13. Business Etiquette and Ethics
Everything starts with manners and ethics. They are the measure of how others will evaluate us, and both are essential for us and our businesses. Manners come into play every day, all day, and in every area of life. We will never know how many business deals have been won or lost because of one's social skills. Moeti Practicum Institute therefore understands that knowing the ins and outs of business practices plays an important role in your success, for your behaviors and moral values define us, positively or negatively.
Who should attend?
Anyone wishing to build strong business relationships with colleagues and clients in the business place. Managers with at least one year experience in the post, those aspiring to be managers and entrepreneurs
Benefits of the Course
- This course Business Etiquette and ethics will help management and workers to treat one another with the respect and sensitivity dictated by good business manners, it creates a positive working atmosphere.
- Taking business etiquette and ethics course will help prevent misunderstandings because proper etiquette requires everyone to interact professionally with one another and to communicate clearly and honestly
14. Service Excellence for Executives
Most training participants know what good and bad customer and employee service is, but they may not provide it in their jobs. They may not have made the mental connection between what they know about customer service and their specific jobs. They also may not be clear on what to do to provide great service in their workplace. Your team’s commitment to other colleague’s satisfaction should lead to loyal clients who know you are taking that extra step to exceed their expectations. When high expectations are not met and you don’t meet or surpass them, you won’t build a loyal customer base and loyal customers and employees are the backbone of an organization. Only by satisfying your employees Moeti Practicum Institute is aware that you can keep them. In keeping them, you increase your market share and your profitability.
This Service Excellence training will provide the techniques you need to ensure strong employee satisfaction. Your employees will know you are taking the extra step to surpass their expectations.
To ensure the ideas and strategies learned are reinforced throughout your organization,
Who should attend?
Those who are in the management, those aspiring to be in the management position including entrepreneurs.
Benefits of the Course
- Service Excellence for Executives is a highly interactive course which provides insights and tools for building a customer service team and for enabling consistently excellent service to both internal and external customers.
- This course will help you to acquire the skills necessary to win clients in an extremely competitive environment and it facilitates cost–saving.
15. Leadership Development
Moeti Practicum Institute does not view leadership as solely the province of CEOs or individuals at the top of organizations or divisions. We view leadership as a mindset, a set of behaviors, and a set of actions that can be carried out by individuals at many levels of an organization each and every day. Whether you are leading a division, leading a group or team, mentoring an associate, or dealing with clients, all of these situations require leadership skills, and mastering these skills will help you become more effective.
Who should attend?
Ambitious and creative individuals who aspire to lead and make a difference
Benefits of the course
- Leadership Development course training can assist in implementing the most appropriate leadership style for your organization and the work you do.
- The attendance of this course can result in better decision-making. Because leaders functioning at a high level of emotional intelligence have the perspective to make informed, intelligent business decisions.
16. Public Speaking
A few rare people would jump at the opportunity to stand at the podium and win over their audience with a perfectly crafted and delivered presentation. But chances are, the vast majority of business people would avoid taking the floor at all costs because they feel anxious, unprepared or unsure of what to say or exactly how to say it.
Moeti Practicum Institute is giving individuals an opportunity to create and deliver a short speech on a subject of their choice, whether for a social occasion or a professional event, and build greater confidence and ability to inspire, persuade or entertain their audience. Having found out that public speaking consistently ranks as people's top fear (the number 2 fear is normally death, followed by spiders), it will help individuals to master this fear and get comfortable speaking in public to boast their ego, which will also benefit them in their careers.
Who should attend?
Anyone wanting to enhance their speaking skills
Benefits of the Course
- Public speaking course helps in improving verbal communication. It trains you to be self-reliant and teach you how to express yourself well before the audience
- Doing Public speaking course will help you to recognize your strengths and weaknesses. It mainly helps you to face situations with courage.
17. Emotional Intelligence
This programme increases participants’ knowledge of “EQ” and improves their interpersonal and intra-personal skills, as well as their adaptability, stress management and general mood. Our emotional intelligence training builds an understanding of how emotions shape who we are, how we relate to others and how to improve relationships. Participants will leave with tools that shine a light on what EQ is and how to use it to great effect.
Who should attend?
Any individuals who want to understand more about how emotions impact on people and how we choose our behavior. Emotional intelligence training is also ideal as part of a Leadership Development Programme and can be tailored to meet specific goals.
Benefits
Participants will come to understand how to manage emotions to work more effectively with others and how to interpret emotional patterns, along with many other skills. Specifically, the course will focus on reviewing the key skills of emotional intelligence.
These skills being self-awareness, self-management, empathy, relationship management, and effective communication.
18. Supervisory Skills
A supervisor is someone who is in charge of a section, department or unit in either a business environment or at a private institution. Their main tasks are to communicate certain duties to the employees who work under them, and to ensure that these duties have been fulfilled to the standards that were set out. As a result managers and supervisors often have to manage various employees and aspects of the business simultaneously and this can place great stress on those in these positions. Moeti Practicum Institute therefore will be providing supervisors and managers with the skills and competencies they need to manage their time, communicate effectively, motivate their employees, resolve workplace confrontations, prevent and address inappropriate workplace behavior, conduct legal and unbiased employee interviews, and manage the performance of their direct reports.
Who should attend?
Those either moving or have moved into a supervisory role for the first time, or those with more experience who are accessing training for the first time.
Benefits of the course
- This course will teach employees how to build customer loyalty and retain customers. It will help to increase productivity and teach skills needed for effective supervising.
- Supervisory Skills course training helps with employee management. It will help in the retention of employees and the hiring of new employees that will benefit the company.
19. Stress Management
Everyone feels stressed from time to time. Some people may cope with stress more effectively, or recover from stressful events quicker, than others. It's important to know your limits when it comes to stress to avoid more serious health effects.
Many people are living in a fast paced, competitive world which is perhaps unavoidable. When we are stressed over a busy schedule, an argument with a colleague our bodies react just as strongly as if we were facing a life-or-death situation. However long-term exposure to stress can lead to serious health problems like blood pressure, suppression of the immune system, increased risk of heart attack and stroke, contribution to infertility, and speed up the aging process. For that reason Moeti Practicum Institute recognized that reducing stress should be a goal for everyone.
Who should attend?
Team leaders, supervisors, line managers and all individuals who wish to reduce and manage work-related stress.
Benefits of the course
- Stress management course helps in increasing worker productivity. The less stressed out your workers are, the harder they will work.
- This course helps in boosting the quality of customer service. The less stressed out your employees are, the calmer, courteous and helpful they will be to customers.
20. Work Ethics
Organizations must be able to trust their staff members implicitly. Employees are intimately involved in the workings of the business, so owners must know that the company is in responsible and ethical hands. Training workers about professional ethics is an excellent way of setting standards and teaching your staff the importance of integrity in business.
Who should attend?
All organizations employees
Benefits of the course
- A quality training initiative on work ethics helps focus your employees' attention on personal responsibility. The worker is taught that he is expected to deal fairly with everyone and to work to the best of his or her ability
- A work ethics training program promotes teamwork by instilling trust in co-workers.
21. Conflict Management
Conflict is the result of people having differing needs, opinions, and expectations. The reality of conflict is that in any human relationship it is inevitable. More importantly, if handled well, conflict provides a powerful avenue for significant growth. Hence developing good conflict resolution techniques is very important. Moeti Practicum Institute’s Conflict Management course provides techniques for individuals in an organisation to resolve workplace conflict and build a common understanding and framework for working through challenging conflict situations.
Who Should Attend?
All ambitious and who are interested in making knowing more about conflict and how to make the best out of it.
Benefits of the course
- Conflict management course enable employees to resolve their own problems quickly and effectively.
- This course training allows people to move beyond their own emotions and opinions to make objective decisions.
22. Customer Relationship Management
The ultimate purpose of Customer Relationship Management (CRM), like any organizational initiative is to increase profit. In the case of CRM this is achieved mainly by providing a better service to your customers than your competitors. CRM not only improves the service to customers though; a good
CRM capability will also reduce costs, wastage, and complaints.
Who should attend?
All organizations employees
Benefits of the course
- Customer relationship management course reduces staff stress, because a major cause of stress - reduces as services and relationships improve.
- The attendance of CRM course training will help grow your business because good CRM leads to customers retention
23. Coaching for Results
One of the key qualities that Moeti Practicum Institute identified of successful leaders is the ability to coach effectively. Many organizations today are utilizing coaching to build alignment, accelerate goals, and develop individuals have more effective teams, higher morale, and better bottom-line results. The power of performance coaching is being recognized and utilized by many companies as they have realized its impact on results. Whilst this may be the case it is important that know that coaching to be effective it requires specialist skills to work effectively. Coaching comes in many formats and can address many different issues. The key is to be clear on desired outcomes and work with a coach in a way that emphasizes action and results. This program will help trainees master a solid coaching process, and develop their skills to communicate and act effectively as a coach
Who should attend?
All ambitious and creative individuals who aspire to lead and make a difference in organisations
Benefits of the course
- Coaching for results course training will improve individual performance by giving them insight about themselves (self-awareness),it enhances communication as well as the ability to coach others
- This course will assist in mentoring the business owners thereby increasing their confidence and their professionalism in the way that they conduct businesses.
24. Professional Networking
Personal networks are of utmost importance to leaders who consistently tackle the toughest problems, cross boundaries, rely on information from existing relationships, and need to make new connections all the time. In today’s ever changing business world, it is the connections that can drastically change any business’ direction and profitability. High standards of professional manners are needed to make interactions a lot easier, and pleasant. Moeti Practicum Institute is aware that learning the unspoken rules of networking etiquette is a useful social skill. It has recognized that networking is a reality of business, and yet it is something that so many of us feel unsure about. We therefore need new strategies to maintain critical relationships or leverage existing ones. So the importance of networking among social beings should never be overlooked. It is these interactions that bring out what constitutes what the organization stands for.
Who should attend?
Organizations’ top management
Benefits of the course
- Professional Networking course training will help in acquiring new business leads.
- Attendance of this course training will lead to increased career and business opportunities
25. Motivational Talk
The motivation of the staff is one of the most important tasks for the organisation. It goes without saying that modern business life has its own system of incentives which include among others, motivational talk to its employees. However, the key to the success of motivational talk is the personality of the speakers that we have at MPI to change their attitude, perception as well as motivate and inspire them
26. The Management Leadership Development Programme
The Management Leadership Development Programme is critical for managers at middle-management level and those who aspire to be in those levels. It equips managers with skills and competencies to perform their management responsibilities and implement their organisations’ strategic objectives in a more effective and efficient manner for global competitiveness. The programme further provides basic understanding of the different fields of management to ensure that managers do not perform their own management functions in isolation.
27. Finance for Non-Finance Managers
This programme will provide cross functional knowledge and grounding on the most recent trends in financial reporting to non-financial executives in a pragmatic manner. The lack of basic fiscal and financial management knowledge have been identified as a major source of inefficiencies and wasteful expenditure in Botswana and this programme will go a long way towards helping in solving this problem by developing and transferring skills to non-financial managers in our country.
Who should attend?
The course will confer extended advantages to all candidates who are currently employed within an executive non-finance role including board members, members of the legal and other professions. Those new to budgeting and anyone looking for a firm grounding in the fundamentals of business finance
- Entrepreneurs
- Operations personnel
- Board of directors
- General Managers of small and medium enterprises.
- Non- governmental organisations
Benefits
At the end of this course, participants should be able to prepare budgets and read Financial and Management Information, have the ability to use financial information to manage the business and have an appreciation of the financial implications of operational decisions.
28. Report Writing
The short course in Report Writing provides you with indispensable knowledge and skills to be able to write professional and scientific reports that conform to conventional formats and communicate their message as effectively and efficiently as possible to all stakeholders and/or decision makers. Good report-writing skills have become essential for managers and employees, and this course specifically looks into various report types that require certain research and interpretation methods. You will also become familiar with the different phases in the report-writing process, the main elements that are usually included in reports and the application of in-house styles for report writing.
Who should attend?
This course is ideal for any professional who is required to write and draft reports. If you are required to arrange, structure and present information and data logically in a coherent and cohesive manner that will be easily understood in order to add value and contributions in your workplace, then this course is for you.
Benefits
Report Writing will help you by informing your practice of writing and drafting reports. You will be shown professional formats for different reports, enabling your future reports to be written and drafted more effectively.
A delegate of this course should be able to:
- Understand and apply principles of communication.
- Describe barriers to effective writing and identify strategies for effective report writing in the workplace.
- Demonstrate ability to determine the purpose and audience in writing a report.
- Choose the appropriate report format for a specific audience
- Write (generate) a formal / memo / letter report which reflects a logical, accurate presentation of findings.
- Demonstrate ability to write meaningfully by avoiding generalizations based on too few observations and too little research.
- Demonstrate ability to write meaningfully by avoiding unsupported assumptions in written work.
|
29.Team Building
The average person spends around a third of their life at work. With few exceptions, most of us also have to work as part of a team. Gain key skills on how to build teams for optimum results from identifying different types of teams, appreciating the various roles and leadership styles needed, through to how to motivate and celebrate success.
Who should attend?This course is ideal for anyone who want to:
BenefitsTeam building activities can help develop trust among your employees. Trust is a critical component to business, especially when teamwork is required on a daily basis to achieve objectives and grow companies. Team Building Training courses are designed to help enhance social relations, define roles within teams and improve the efficiency of a workforce team. Through team-building activities, employees can learn how to better communicate with one another because they probably will be faced with activities that need to be solved as a group. |
