Service Excellence in the Workplace
Most employees understand the importance of providing great external customer service; however, few understand the necessity for providing quality internal customer service. Without each employee treating others within the organization with the same care and respect as they would show a customer,
it is impossible to maintain a high level of external service. In order to achieve levels of service that create loyalty among customers, a high level of service and support must exist inside the organization
Who Should Attend?
employees who have been in the workplace for a period of at least one year, those who aspire to be in the managerial position and those who have been recently promoted to the managerial positions. They should have an understanding of English.
Benefits of the Course
- Service Excellence in the workplace course leads to higher levels of employee work satisfaction, improved internal dynamics and an overall healthier work environment.
- This course will help employees in providing top-quality service to customers and thus this will make your business stand out from the competition.
