Service Excellence for Executives
Most training participants know what good and bad customer and employee service is, but they may not provide it in their jobs. They may not have made the mental connection between what they know about customer service and their specific jobs. They also may not be clear on what to do to provide great service in their workplace.
Your team’s commitment to other colleague’s satisfaction should lead to loyal clients who know you are taking that extra step to exceed their expectations. When high expectations are not met and you don’t meet or surpass them, you won’t build a loyal customer base and loyal customers and employees are the backbone of an organization. Only by satisfying your employees Moeti Practicum Institute is aware that you can keep them. In keeping them, you increase your market share and your profitability.
This Service Excellence training will provide the techniques you need to ensure strong employee satisfaction. Your employees will know you are taking the extra step to surpass their expectations.
To ensure the ideas and strategies learned are reinforced throughout your organization,
Who should attend?
Those who are in the management, those aspiring to be in the management position including entrepreneurs.
Benefits of the Course
- Service Excellence for Executives is a highly interactive course which provides insights and tools for building a customer service team and for enabling consistently excellent service to both internal and external customers.
- This course will help you to acquire the skills necessary to win clients in an extremely competitive environment and it facilitates cost–saving.
