Coaching for Results
One of the key qualities that Moeti Practicum Institute identified of successful leaders is the ability to coach effectively. Many organizations today are utilizing coaching to build alignment, accelerate goals, and develop individuals have more effective teams, higher morale, and better bottom-line results. The power of performance coaching is being recognized and utilized by many companies as they have realized its impact on results.
Customer Relationship Management
The ultimate purpose of Customer Relationship Management (CRM), like any organizational initiative is to increase profit. In the case of CRM this is achieved mainly by providing a better service to your customers than your competitors. CRM not only improves the service to customers though; a good CRM capability will also reduce costs, wastage, and complaints.
Conflict Management
Conflict is the result of people having differing needs, opinions, and expectations. The reality of conflict is that in any human relationship it is inevitable. More importantly, if handled well, conflict provides a powerful avenue for significant growth. Hence developing good conflict resolution techniques is very important.
