Service Excellence for Executives
Most training participants know what good and bad customer and employee service is, but they may not provide it in their jobs. They may not have made the mental connection between what they know about customer service and their specific jobs. They also may not be clear on what to do to provide great service in their workplace.
Business Etiquette and Ethics
Everything starts with manners and ethics. They are the measure of how others will evaluate us, and both are essential for us and our businesses. Manners come into play every day, all day, and in every area of life. We will never know how many business deals have been won or lost because of one's social skills.
Service Excellence in the Workplace
Most employees understand the importance of providing great external customer service; however, few understand the necessity for providing quality internal customer service. Without each employee treating others within the organization with the same care and respect as they would show a customer,
